Individual Software Licenses
Frequently Asked Questions
Q: What is a node? What is a target? What is a service instance?
A node is a physical or virtual systems that is configured or managed with Chef Infra.
A target in compliance is an object to be scanned. Compute instances that are either long-lived or ephemeral in nature (e.g. OS images, databases, containers) can be targets, as well as the ever-growing number of cloud objects (e.g. storage buckets, security groups, firewall rules). Basically, if an endpoint can be logged into and/or have inquiries placed against it, it can be a target for Chef InSpec.
A service instance is a single instance of an application service that is packaged, managed, and deployed by Chef Habitat.
Q: What is the difference between Standard and Premium Support?
Standard Support: Support during US and EMEA business hours. With standard SLAs for a response from a support engineer. Responses via phone, email, and video conference.
Premium Support: Support during US and EMEA business hours, 24×7 support for Severity 1 incidents. Enhanced support SLAs for a response from a support engineer. Responses via phone, email, video conference, and on-site support as needed.
Advisor Access: For Customers licensing at least $100,000 in Software per year, Chef will also provide access to the Chef Customer Success team for expert guidance and regular communications and updates on tools, patterns, and practices with Chef.
For more information, please visit Chef Support Service Level Agreement.
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