Steps for Getting Started with Support
Create Your User Account
To interact with Chef Support, you need to create a user account.
- Be sure to use your corporate email when creating your account
- If you are an on-premises customer, you do not need to create a new organization
Log Into the Ticket System
To create and/or review tickets, you need to be logged in.
- Use the username (not your email) and password that you created when you set up your user account in Step 1.
Friendly Tips for Interacting with Chef Support
Severity Descriptions and Support Escalation Process
Our Service Level Agreement provides a detailed description of different ticket severity levels and how Chef handles those tickets.Review the Service Level Agreement
Submitting & Managing Your Support Tickets via Web
The web interface is the best method for working with your Chef Support team. You can submit any severity level ticket, as well as view previously submitted tickets.Visit the Chef Support Ticket System