Getting Started with Support
We are committed to providing world-class support for our customers. Your success is our success.
Create Your User Account
To interact with Chef Support, you need to create a user account.
- Be sure to use your corporate email when creating your account
- If you are an on-premises customer, you do not need to create a new organization
Log Into the Ticket System
To create and/or review tickets, you need to be logged in.
- Use the username (not your email) and password that you created when you set up your user account in Step 1.
Ask Anyone Reviewing and/or Creating Tickets to Repeat this Process
Make sure everyone has access! If a vendor or user does not use your corporate email account, please email us at firstname.lastname@example.org requesting that a non-domain user be added to your account.
Severity Descriptions and Support Escalation Process
Our Service Level Agreement provides a detailed description of different ticket severity levels and how Chef handles those tickets.
Submitting & Managing Your Support Tickets via Web
The web interface is the best method for working with your Chef Support team. You can submit any severity level ticket, as well as view previously submitted tickets.
Submitting & Managing Your Support Tickets via Email
For convenience, you can submit, update, and reopen tickets by sending an email.