Integrating Chef Automate with ServiceNow Incident Management
Customers using Chef and InSpec for infrastructure and compliance automation respectively, need a way to respond to automation errors quickly. These errors could indicate that a critical service is down, or, more seriously, that systems have drifted out of compliance. ServiceNow is an enterprise-grade, hosted IT Service Management (ITSM) system with several modules including Incident Management. We will demonstrate the newly-released integration between Chef Automate and ServiceNow Incident Management and how it allows such errors to notify the right teams and, if necessary, be paged in order to quickly triage and resolve failures.